What if my packages lost, damaged or delay
- Our Store offers the Green Shipping Protection service buying option on the cart page for every customer.
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If you bought the Green Shipping Protection service when you placed the order in our store, you can directly submit a claim request by following the steps below.
- If you haven't bought this service before,please contact us via:Support@swimchicgirls.com
Here are the steps for applying for the claim:
Step1:Check if your situation is under covered by Green Shipping Protection service
| Details | |
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Lost
|
Situation 1 |
| I haven't received my packages even though the tracking info shows "Delivered”. | |
| Situation 2 | |
| My package is stolen. | |
| Situation 3 | |
| I haven't received it for over 30 days. | |
| Damage |
The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
|
|
Delay
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For domestic packages, I'm not receive my packages for over 10 days after it started to ship.
|
|
For international packages, I'm not receive my pakcages for over 30 days after it started to ship.
|
Step2:If you met the situation mentioned above,you can access the Seel Resolution Center to submit a claim request from either the tracking page in-store or the policy confirmation email:
Our store's TRACK YOUR ORDER page
The Policy confirmation email *Search "Seel" in your email or take a look if it is got into your spam mailbox.
Step3: After you submitting the claim application,seel will process it within 48 hours,if you have any further questions,you can also contact seel via17support@seel.com for details.